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Tag: flow chart

Social Media Week DC – Value of Like Recap

Thanks to all my fellow DC social media gurus for coming out to Manassas and completely filling the conference room on Wednesday. What a thrill. We had standing room only!

Social Media Response Flow Chart – Updated

I just returned from the Social Media Strategies Summit in Las Vegas, NV hosted by GSMI where I presented on measuring social media for the SMB. One of my leave behind handouts was this flow chart I adapted from the US Air Force.

Recorded Webinar – Doing to Delivering: Five Considerations for Making Social Media Strategic

A couple months back, I had the privilege of participating in a live webinar panel discussion entitled, “Doing to Delivering: Five Considerations for Making Social Media Strategic”.

How to Respond to a Negative Post

I have been presenting quite a bit on the topic of whether or not (and how) an organization should handle negative posts on forums, blogs and social media sites such as Facebook.