Procedures for Handling Negative Social Media Posts

If you’ve read my posts about handling negative buzz, or even attended one of my presentations in San Francisco, Boston, Las Vegas or Washington, DC., then you’ve probably heard me reference the Air Force’s social media response assessment chart. Recently I had my own social media team at American Public University System make some updates to the chart. I’ve embedded it below. Feel free to download and use.

Social Media Assessment - How to Triage & Escalate

One response to “Procedures for Handling Negative Social Media Posts”

  1. […] You need to think out a strategy and platform for addressing social during a […]

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