Nick Cifuentes over at ClickZ penned a great piece on measuring the impact of social media, breaking it down by translating five traditional metrics:
- Return on engagement
- Return on participation
- Return on involvement
- Return on attention
- Return on trust
While calculating these metrics is no easy feat, it creates a framework for applying traditional valuation and measurement models on a non-traditional space that is evolving rapidly – and it therefore a great place to get started once you’ve mastered the basics.